Michael Amato

I expressed some bad words about Hydro-Photon in my previous post… though they were all true I just had a subsequent telephone conversation with Aaron Cox from Steripen and he agreed to test a new unit out for me, using a refrigerator at cold temperatures to make sure it will work down to freezing prior to shipping it. He’s also replacing the batteries so that they’re new and including coupons for additional batteries as well as a mailer for me to send the old one back if and when I am satisfied that the replacement unit will work appropriately. I don’t think I asked too much of Hydro-Photon to go through this trouble, but I would like to say that I am also impressed with Aaron’s concern for making me a happy customer and doing the right thing.